Terms and conditions for using our services
Last Updated: January 1, 2025
Effective Date: January 1, 2025
By accessing and using the Kogei Pet Studio website and services, you accept and agree to be bound by the terms and provision of this agreement.
Kogei Pet Studio provides an online platform for purchasing ese-inspired pet accessories, including custom sizing services, subscription boxes, and wholesale options for professional groomers and pet cafes.
Our curated collection includes minimalist pet houses, ceramic raised bowls, natural wood toys, and modular play systems crafted from premium bamboo, ceramic, and felt materials.
We offer personalization and custom sizing services subject to additional terms and lead times as specified during the ordering process.
To access certain features of our service, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information.
You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
You agree to provide accurate, current, and complete information during registration and to update such information as necessary.
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
All prices are listed in British Pounds (GBP) and are subject to change without notice. Prices include VAT where applicable.
We accept major credit cards and other payment methods as displayed during checkout. Payment is due at the time of order placement.
You will receive an email confirmation once your order has been successfully placed and payment has been processed.
We ship to addresses within the United Kingdom and select international destinations. Shipping costs and delivery times vary by location and product type.
Standard products typically ship within 3-5 business days. Custom items may require 2-4 weeks for completion and delivery.
Risk of loss and title for products pass to you upon delivery to the carrier.
We want you and your pet to be completely satisfied with your purchase. Returns are accepted within 30 days of delivery for unused items in original packaging.
Custom-sized or personalized items are not eligible for return unless defective or damaged upon arrival.
To initiate a return, contact our customer service team for a return authorization and shipping instructions.
We warrant our products to be free from defects in materials and workmanship under normal use for a period of one year from the date of purchase.
This warranty covers manufacturing defects but does not cover damage from misuse, normal wear and tear, or damage caused by pets.
To make a warranty claim, contact us with proof of purchase and description of the defect.
All content on this website, including text, graphics, logos, and images, is the property of Kogei Pet Studio or our content suppliers and is protected by copyright laws.
The Kogei Pet Studio name and logo are trademarks of our company. You may not use our trademarks without our prior written consent.
You agree not to use our service for any unlawful purpose or in any way that could damage, disable, or impair our website or interfere with other users' enjoyment of our service.
Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your personal information.
To the fullest extent permitted by law, Kogei Pet Studio shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services.
Our total liability for any claim arising from your use of our service shall not exceed the amount you paid for the specific product or service giving rise to the claim.
You agree to indemnify and hold harmless Kogei Pet Studio from any claims, damages, or expenses arising from your use of our service or violation of these terms.
Any disputes arising from these terms or your use of our service shall be resolved through binding arbitration in accordance with UK law.
These terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.
For questions about these Terms of Service, please contact us at: